Refund policy
We have a 14-day return policy for all pre-formulated dietary supplement products, which means you have 14 days after receiving your item to request a return. Personalized or custom-formulated supplements are non-refundable and not eligible for return.
Eligibility for Return
To be eligible for a return, your item must be:
- A pre-formulated supplement (not custom/personalized)
- In the same condition that you received it (sealed, unused, and in original packaging)
- Accompanied by the receipt or proof of purchase
To initiate a return, please contact us at [email protected] (no other requests will be handled).
If your return is accepted, we’ll send you instructions on where to send the package (customer is responsible for return shipping cost). Items sent back without prior authorization will not be accepted.
For any return-related questions, feel free to email us at [email protected].
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
We do not accept returns on:
- Personalized/custom-formulated supplements
- Opened or used items
- Sale items or gift cards
We also do not accept returns for hazardous materials or products classified as flammable liquids or gases.
Exchanges
If you'd like a different item, the fastest way is to return the eligible product and place a new order once the return is accepted.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Note that your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at [email protected].